Sabelax Cancellation Policy

At Sabelax, our goal is to ensure complete customer satisfaction with every purchase made on our online store. We understand that there may be occasions when you need to cancel your order. To ensure a clear and fair process for everyone, we have established the following cancellation policy:

  1. Order Cancellation Before Shipping 1.1. Cancellation Period: You can cancel your order at no additional cost before the order has been processed and shipped. Generally, orders are processed within the first 24 business hours after payment confirmation. 1.2. Cancellation Process: To cancel an order, please contact our customer service as soon as possible via our email infosabelax@gmail.com. Provide your order number and details to expedite the process. 1.3. Cancellation Confirmation: Once your cancellation request has been received and processed, you will receive a confirmation email. If the order has already been processed for shipping, we will not be able to cancel the order, but you may proceed with a return once you receive it.
  2. Order Cancellation After Shipping 2.1. Return Policy: If the order has already been shipped, you will need to wait to receive it and then follow our return policy. Please refer to our returns section for more information on how to return an item. 2.2. Shipping Costs: Original shipping costs are non-refundable for cancellations made after the order has been shipped. The customer is responsible for return shipping costs.
  3. Special and Customized Orders 3.1. Non-Cancelable: Orders for personalized or custom-made items cannot be canceled or returned unless they arrive defective or damaged. In such cases, please contact us immediately to resolve the issue.
  4. Refunds 4.1. Processing Time: Once the order cancellation is approved, the refund will be processed within 7 business days. Refunds will be made via the same payment method used during the purchase. 4.2. Refund Notification: You will receive a notification email once the refund has been processed. Depending on your bank or payment provider’s policy, the funds may take a few additional days to reflect in your account.
  5. Contact If you have any questions or need further assistance, please do not hesitate to contact our customer service team: