Returns Policy of Sabelax:
At Sabelax, our priority is customer satisfaction. Therefore, we have established a clear and transparent returns policy to ensure a positive shopping experience on our online store for jewelry and home decor.
1. Return Period:
– Sabelax customers have a 14-day period from the receipt of the product to request a return.
– If returning a product, the customer must contact our customer service team within this period to initiate the return process.
2. Return Conditions:
– Returned products must be in their original condition, unused, and in their original packaging.
– Sabelax reserves the right to reject returns that do not meet these conditions.
3. Return Process:
– To request a return, the customer should send an email to our customer service team at returns@sabelax.com with the following information:
– Order number.
– Product details to be returned.
– Reason for return.
– Upon receiving the request, our team will contact the customer to provide necessary instructions for shipping the product back.
4. Return by Mail:
– Returns at Sabelax are processed by mail.
– The customer must send the product to our address in Benalmádena, as provided by our customer service team.
– Estimated time for the return to reach our facilities and be processed is 2 to 3 business days once shipped.
5. Amazon Purchases Returns:
– If the purchase was made through the Amazon platform, the customer should notify this circumstance when requesting the return.
– In these cases, Amazon’s return policies will apply, and the customer must manage the return through their Amazon account.
This returns policy applies to all purchases made at Sabelax, except those specified as Amazon purchases, which follow Amazon’s return policies.
At Sabelax, we are committed to customer satisfaction and will work to ensure that any return process is handled efficiently and satisfactorily for all parties involved.
Sincerely,
Isabel Redondo
CEO of Sabelax